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INSTITUTION: United Nations Federal Credit Union, Long Island City, New York

ASSET SIZE: $2.8 billion

KEY CHALLENGES:

  • Inability to aggregate statements for members with multiple accounts was increasing UNFCU's domestic and overseas postage, as well as paper and envelope costs
  • Former solution was proprietary and rigid; required programming intervention to change, driving up costs and causing delays
  • Previous solution's processing time was slow in preparing the multiple file formats required for various output (XML, PDF, etc.)
  • Unable to determine how many statements were electronic, how many were printed, how many went overseas, domestic, etc., in order to reconcile with print mail vendor

SOLUTION: Optria Communiqué

RESULTS:

  • Monthly statements and annual tax statements for members with multiple accounts are now aggregated, saving thousands of dollars each month
  • Low cost of ownership; system is easily maintained
  • Open environment enables credit union to update and make changes themselves, without cost or wait time of programming intervention

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Optria: The Power Behind Great Customer Communications